creativetidalwave

Just another WordPress.com site

Environmental Impacts or Simple Causes for Frustrations

on January 12, 2014

You are dining in a popular restaurant around lunch time but during the time between Christmas and New Year’s. Just a meal with a friend but with some business talk on the side. You notice both of you are getting very frustrated. It has escalated. If you have a background in environmental impacts you might have caught it like I did before it became an indirect disturbing emotional moment. People often will lash out at another for no known cause other than something is irritating but not obvious. Let’s look at the environmental impacts which might be causing the disturbance resulting in irritation.

To the left is a table of ladies who are obviously celebrating a gathering to exchange holiday gifts or maybe a birthday. To the right is a bar full of gentleman who are obviously not on the job because they have definitely indulged a bit more than normal at 12:30pm. The noise level of these two groups is escalating. Surrounding you are parents and grandparents out with children who would have otherwise been in school at this time. Normally at this time of day you have your business lunch folks or those grabbing a bit on the job. Little marketing and business tricks, keep the place cool and the music fast paced so people move in and out quickly. This  strategy could be a bonus if you targeting the business folks. It is a psychological trick to get people to eat faster. Business lunch crowd needs to keep up a fast pace and music can definitively shape that behavior. So back to the trouble spots. Fast loud music means the partying groups are getting so loud it was hard to hear. Loud people laughing and doing what loud people do often can upset kids causing them to become more irritable.  Irritable children scream or cry which makes parents raise their voices. Do you see a  cycle here? The other folks elevate their voices to talk over the party folks, crying children and upset parents so the noise level is steadily increasing as more people dine. All folks get anxious thus causing them to get frustrated but never aware it is due the increase noise levels. Oh, and not to mention being cold. Must note that the temperature dropped a few hours earlier from a warm spring like temperature to now a nice polar breeze.

What could management do? Well, someone needs to always be aware of the public dynamics happening, it could influence your bottom line. Because this wasn’t the typical week day lunch crowd the atmosphere should have changed to a night-time one. Slower music does calm the savage beast or lunch party crowd goer. Raising the thermostat a few degrees to welcome folks out of the unexpected cold helps as well. Since the restaurant clearly was divided, place the happy party goers to the right and the lunch bunch even those with kids to the left. I am willing to bet there would be an increase in appetizers,  desserts, and drinks bought that day because folks would have been cozy and desire more food while socializing. A few tweaks would have made a big difference.

Awareness is the key. Have someone who has experience in environmental studies to come into your work place to see where small changes can be made to help improve sales, staff or client behavior, or deal with some frustration to which you haven’t been able to figure out the cause. You might be surprised what small changes can do.

Tomorrow I will address another example of environmental impacts at the work place.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: